Section 01
General Refund Policy
At 333 Services, we strive to provide high-quality digital products and services. Due to the instant and digital nature of our products, all sales are generally final. However, we understand that technical issues may arise, and we are committed to resolving legitimate problems with our customers.
Important: Refunds are only available under specific circumstances outlined in this policy. Please read carefully before making a purchase.
Section 02
Eligible Refund Situations
Refunds will be considered and processed in the following situations:
Technical Issues
Product key does not activate or is invalid and we could not resolve your issue
Software fails to install or function properly due to a defective product
Digital product is corrupted or incomplete
Platform-specific compatibility issues that cannot be resolved within 14 days
Delivery Issues
Wrong product delivered (different from what was ordered)
Duplicate charges for the same product
Product not delivered within 7 days of payment confirmation
Account access issues preventing product delivery (if a replacement was not available and warranty was still active)
Exceptional Circumstances
Payment processing errors resulting in overcharge (overcharge will be refunded)
Product description significantly misrepresented the actual product
Section 03
Non-Refundable Situations
The following situations are not eligible for refunds:
Change of mind or buyer's remorse
Product key has been activated and used
Compatibility issues with user's system (if requirements were clearly stated)
Products that have been used, shared, or resold
Purchases made more than 24 hours after payment confirmation
Account violations or bans resulting from Terms of Service breaches
Regional restrictions or licensing limitations
User error in product selection or ordering
Financial difficulties or inability to pay
Warranty of the product has expired or been voided
Failure to contact us via Discord within 3 days if delivery was manual
Failure to maintain security of delivery credentials
Section 04
Refund Request Process
Step-by-Step Process
1
Contact Support
Join our Discord server and open a support ticket within 24 hours of purchase.
2
Provide Information
Submit your purchase details, order number, and a detailed description of the issue.
3
Troubleshooting
Work with our team to attempt resolution before proceeding with a refund.
4
Review & Decision
Our team reviews your case and makes a decision within 3–7 business days.
5
Processing
If approved, refunds are processed within 5–10 business days to your original payment method.
Required Information
When submitting a refund request, please provide:
Order number and purchase date
Email address used for the purchase
Detailed description of the issue
Screenshots or error messages (if applicable)
Steps taken to resolve the issue
Product key or license information (if relevant to the issue)
Section 05
Chargeback Policy
Important Warning: Initiating a chargeback or payment dispute without first contacting our support team will result in immediate and permanent account suspension.
All associated accounts will be banned
Access to purchased products will be revoked
Future purchases will be prohibited
No appeals will be considered
We strongly encourage customers to work with our support team first. Most issues can be resolved quickly and amicably through proper communication channels.